The article discusses how software quality has been declining despite advancements in technology and the increasing use of AI. The author provides personal anecdotes of frustrating experiences with various software applications and systems, including banking apps, operating systems, and car infotainment systems. The author suggests that the focus on new features and meeting business goals may be prioritized over fixing bugs and improving user experience. This leads to a decline in software quality, which can have significant consequences, especially in critical systems like car infotainment.