Microsoft Office 2019 and 2021 for Mac view-only conversion (consumerrights.wiki)

Article summary

Microsoft is planning to convert Microsoft Office 2019 and 2021 for Mac to view-only mode on July 13, 2026, due to a certificate expiration, despite previously assuring customers that the apps would continue to function after end of support. This change will affect users who have not updated to the latest version of Office or subscribed to Microsoft 365. The company is offering alternatives, including switching to the free Microsoft 365 web apps or paying for a Microsoft 365 subscription. The move has sparked controversy among users and experts, with some accusing Microsoft of planned obsolescence.

Main themes

• Planned obsolescence
• Software licensing
• Certificate expiration
• Microsoft Office
• Customer rights
• Tech industry practices

What commenters say

• Microsoft's decision to convert Office 2019 and 2021 to view-only mode is a deliberate attempt to force users into subscribing to Microsoft 365.
• The use of certificate expiration as a mechanism to retire older software versions is a flawed system that can be used to justify planned obsolescence.
• The company's assurance that the apps would continue to function after end of support was misleading and has damaged customer trust.
• Users who have purchased perpetual licenses have a right to expect that their software will continue to function without arbitrary restrictions.
• The practice of using arbitration clauses to limit customer recourse is unfair and can be used to shield companies from accountability.
• Class action lawsuits are an ineffective mechanism for holding companies accountable for malicious behavior, as they often result in settlements that do not adequately compensate affected customers.
• Alternative software options, such as LibreOffice, can provide a viable alternative to Microsoft Office for users who are affected by the change.
• The tech industry's emphasis on subscription-based models and planned obsolescence can be seen as a form of exploitation, where companies prioritize profits over customer needs and rights.