Bored of eating your own dogfood? Try smelling your own farts (shkspr.mobi)

Article summary

The article discusses the importance of companies using their own products and services, also known as 'dogfooding', to understand customer experiences and improve their offerings. The author shares a personal experience of calling a company's customer service and being met with a poor automated system. The article highlights the need for companies to prioritize customer experience and empathy. By using their own products, companies can identify areas for improvement and make changes to better serve their customers.

Main themes

• Customer Experience
• Dogfooding
• Corporate Accountability
• Empathy in Business
• Poor Customer Service

What commenters say

• Some commenters believe that dogfooding is no longer a priority for large companies, as they are more focused on growth and profits than on improving customer experience.
• Others argue that companies should prioritize customer experience and empathy, as it can lead to increased customer satisfaction and loyalty.
• A few commenters share their own experiences of poor customer service and how it has led to frustration and mistrust of companies.
• Some argue that the problem lies not with individual companies, but with the broader corporate culture, which prioritizes profits over people and often leads to burnout and disillusionment among employees.
• There is a disagreement among commenters about whether it is the responsibility of individual employees to care about their work and make a difference, or if it is the company's responsibility to create an environment that fosters passion and motivation.
• Some commenters suggest that being one's own boss or working in a company with a strong mission and values can help to maintain passion and motivation over time.
• Others argue that even in companies with a strong mission, the passion and motivation of employees can still wane over time due to various factors such as bureaucracy and lack of autonomy.
• A few commenters propose that quantifying the value of improvements, such as saving time or increasing efficiency, can help to demonstrate the importance of employee contributions and lead to greater recognition and rewards.