The article discusses how the LISTEN/NOTIFY feature in Postgres does not scale well under heavy concurrent write workloads, causing a global lock on the entire database and leading to downtime. The authors discovered this issue while investigating downtime in their Postgres database and found that the global lock was acquired during COMMIT queries when a transaction had previously issued a NOTIFY. They migrated away from LISTEN/NOTIFY and instead tracked the logic at the application layer, resolving the issue. The problem has since been fixed in the Postgres core.