'The tyranny of apps': those without smartphones are unfairly penalised (theguardian.com)

Article summary

The increasing use of mobile apps is making it difficult for people without smartphones to access various services, including banking, shopping, and parking. Many businesses are offering exclusive deals and discounts to app users, leaving those without smartphones at a disadvantage. This trend is affecting millions of people in the UK, particularly the elderly and those who cannot afford smartphones. As a result, campaigners are arguing that this is a form of 'tyranny' that unfairly penalizes those who do not have or choose not to use smartphones.

Main themes

• Digital exclusion
• Smartphone dependency
• App-only services
• Financial accessibility
• Technological divide

What commenters say

• Requiring apps for everyday services is a form of tyranny that unfairly penalizes those who do not have or choose not to use smartphones.
• The trend of app-only services is a result of businesses trying to cut costs and increase efficiency, but it is not necessarily a problem as long as alternative options are available.
• The use of apps is a trade-off between convenience and privacy, and individuals should be aware of the risks and benefits before making a choice.
• The lack of accessibility of app-only services is a significant issue, particularly for people with disabilities or those who cannot afford smartphones.
• The shift towards app-only services is inevitable, and individuals who do not adapt will be left behind.
• Regulators should ensure that businesses provide alternative options for those who do not have or choose not to use smartphones, to prevent exclusion and discrimination.
• The issue is not with apps themselves, but with the fact that many businesses are making them the only option, thereby excluding those who do not have access to them.