I've built my first successful side project, and I hate it (switowski.com)

Article summary

The author built a successful side project, a script for TradingView, which earned over $15,000, but they grew tired of the maintenance and customer support. The project involved creating and selling scripts for technical analysis, and the author had to deal with various customer requests, disputes, and fraud. Despite the financial success, the author decided to sell the project due to burnout. The article shares the author's experience and lessons learned from running a side project.

Main themes

• Side projects
• Customer support
• Burnout
• Entrepreneurship
• Technical analysis
• Fraud and disputes

What commenters say

• Some people believe that AI-powered customer support can be effective in handling simple queries and freeing up human support agents to focus on more complex issues.
• Others argue that AI support bots are often inefficient and powerless to solve real customer problems, and that human support is still necessary.
• There is a view that customer support is not just about answering questions, but also about understanding the customer's problem and providing a solution, which AI systems currently struggle to do.
• It is suggested that AI can be useful in automating certain aspects of customer support, such as detecting duplicates, preparing standard answers, and assigning messages to priorities, but may not be suitable for all types of support queries.
• Some commenters have had positive experiences with AI-powered support systems, while others have found them to be unhelpful or frustrating to use.
• There is a debate about the role of AI in customer support, with some seeing it as a way to improve efficiency and reduce costs, while others believe it can lead to a lack of human empathy and understanding.
• The effectiveness of AI support bots depends on the product and the type of customers, with some products requiring more human interaction and others being more suitable for automated support.
• Human customer support is seen as essential for building trust and providing personalized solutions, but it can be expensive and may not scale well for large user bases.