The FTC wants to ban tough-to-cancel subscriptions (theverge.com)

Article summary

The US Federal Trade Commission (FTC) has proposed a rule to ban subscriptions that are easy to start but difficult to cancel. The proposed 'click to cancel' rule would require companies to make ending a subscription as simple as signing up for one. This comes after numerous complaints about companies using 'dark patterns' to deceive or manipulate consumers into continuing their subscriptions. The rule aims to protect consumers from unfair business practices.

Main themes

• subscription cancellation
• consumer protection
• dark patterns
• regulatory policy
• business practices
• customer experience

What commenters say

• Some people have had frustrating experiences with canceling subscriptions, including being forced to call customer service or navigate complex cancellation processes.
• Others appreciate the simplicity of canceling subscriptions through platforms like Apple's App Store, which provides a straightforward and transparent process.
• A few commenters argue that making it easier to cancel subscriptions could negatively impact businesses that rely on recurring revenue.
• Some individuals believe that banks should make it easier for customers to block recurring payments and cancel subscriptions without having to go through the vendor.
• There are differing opinions on whether the proposed rule would be effective in preventing companies from using deceptive tactics to retain customers.
• A few people think that the rule could lead to unintended consequences, such as making it more difficult for consumers to manage their subscriptions.
• Some commenters suggest that the rule should be accompanied by additional measures, such as requiring companies to clearly disclose their cancellation policies.
• Others argue that the rule is a step in the right direction towards protecting consumers from unfair business practices.