Digitec Galaxus now displays warranty score and return rate (galaxus.ch)

Article summary

The article discusses Digitec Galaxus displaying warranty score and return rate, but the text is unavailable. Commenters discuss the culture of returns in Switzerland and the EU, comparing it to the US. The conversation also touches on delivery options, such as slow delivery, and its environmental impact. Some commenters share their personal experiences with returns and customer service in different regions.

Main themes

• return policies
• EU consumer law
• delivery options
• customer service
• environmental impact
• credit card disputes

What commenters say

• The culture of returns in the EU is different from the US, with a 14-day return policy for online purchases.
• Some retailers in the EU may not accept returns for used or opened items, despite the law allowing returns within a certain timeframe.
• Using a product for an extended period before returning it may result in a partial refund or be considered inappropriate testing.
• Credit card companies can reverse charges for disputed purchases, and this can be an effective way to hold businesses accountable.
• The EU's return policy does not apply to in-store purchases, only online or remote sales.
• Some commenters disagree on the effectiveness of reversing credit card charges in the US.
• The environmental impact of delivery options, such as same-day or slow delivery, is a consideration for some consumers.