Tell HN: HP printers force you into agreement

Article summary

HP printers require users to agree to use only HP ink through the HP Smart App, and some models stop working after a certain number of pages have been printed, displaying an error message. This usually happens after the return period has expired. The issue has been addressed by the ACCC in Australia, with HP agreeing to compensate customers. The problem is not limited to inkjet printers, with some users reporting similar issues with laser printers.

Main themes

• HP printer restrictions
• anti-consumer practices
• printer business models
• open-source alternatives
• regulatory responses
• consumer choice and awareness

What commenters say

• HP's practice of forcing users to agree to use only their ink is seen as anti-consumer and deceptive.
• The company's business model relies on selling printers at a loss and making a profit from ink sales, making it difficult for competitors to offer alternative products.
• Some users argue that the only way to avoid such practices is to pay more for printers that do not have these restrictions.
• Others believe that the market for consumer printers prioritizes low cost and features over longevity and cheap ink, making it unlikely for companies to offer 'pre-jailbroken' printers.
• The use of proprietary drivers and firmware is seen as a major obstacle to creating open and well-supported printers.
• There are some alternatives available, such as printers from Brother and Xerox, that do not have these restrictions and work well with standard protocols like IPP and AirPrint.
• Some users are willing to pay more for printers that offer more freedom and flexibility, but this market is not large enough to drive significant change.
• The issue of printer manufacturers prioritizing profit over consumer interests is seen as part of a broader problem with the technology industry.
• Regulatory bodies, such as the ACCC, have taken steps to address these issues, but more needs to be done to protect consumers.
• The development of open-source firmware and drivers could potentially provide a solution to these problems.