Warning – Google suspended GCP services for 'verification', lost my business

Article summary

The author's Google Cloud Platform (GCP) services were suspended due to a verification issue with their Google Pay account, causing their business to lose functionality. The author was unable to resolve the issue with Google's chat support and feels that Google's lack of customer support has severely impacted their business. The author regrets choosing GCP over Amazon Web Services (AWS) and warns others to avoid Google services. The suspension has had a significant impact on the author's livelihood.

Main themes

• Google Cloud Platform
• Customer Support
• Cloud Computing
• Vendor Lock-in
• Billing Issues
• Big Tech Accountability

What commenters say

• Google's customer support is inadequate and has led to severe consequences for businesses.
• AWS has better customer support than Google, with more personalized and effective assistance.
• Relying on big cloud providers can be risky due to the potential for account suspension or unexpected billing issues.
• Prepaid accounts or budget limits could help prevent unexpected billing issues and account suspensions.
• Some commenters have had negative experiences with AWS, contradicting the idea that it is inherently better than Google.
• Smaller cloud providers may offer more suitable services for small businesses and individuals, with more personalized support.
• Migrating applications off of cloud platforms can be a viable strategy to avoid vendor lock-in and potential service disruptions.
• Google's focus on automation and AI-powered support may be contributing to its poor customer support reputation.