TIFU by using Stripe as a payment processor for my small business (old.reddit.com)

Article summary

The article's content is not available, but the discussion reveals issues with Stripe's customer support, particularly with their use of Discord for developer support and email for other issues. Some commenters have had negative experiences with Stripe's support, citing unhelpful robots and long resolution times. Others have suggested alternative payment processors, such as Authorize.net, which has been praised for its good support. The discussion also touches on the suitability of Discord as a support platform.

Main themes

• Stripe support issues
• Discord as a support platform
• Alternative payment processors
• Developer-centric approach
• Customer support channels
• Payment processor reliability

What commenters say

• Stripe's customer support is inadequate and often unhelpful, relying on robots and slow email responses.
• Discord is not a suitable platform for customer support due to its lack of searchability and disorganization.
• Alternative payment processors, such as Authorize.net, offer better support and more reliable services.
• Stripe's developer-centric approach may not be suitable for non-technical users, such as small business owners.
• Discord can be a smart choice for developer support, but it may not be the best option for general customer support.
• Traditional support channels, such as email or phone, may be preferable to Discord for many users.
• Some payment processors have more reliable and consistent APIs, making them a better choice for long-term business needs.
• The use of Discord for support may be a red flag, indicating a lack of investment in traditional support channels.