Why I will never buy another Samsung device (lehtimaeki.medium.com)

Article summary

The article discusses the author's negative experience with a Samsung device, specifically the Galaxy Z Flip3 5G, which failed after a short period of use and was not repaired under warranty. The author expresses frustration with the company's handling of the issue. The device's failure is attributed to its new technology, which is still in the early stages of development. The author's experience has led them to decide not to buy another Samsung device.

Main themes

• early adoption risks
• new technology failures
• manufacturer responsibility
• warranty and support
• foldable phone design
• customer expectations
• quality and reliability

What commenters say

• Buying the first edition of a new product innovation or technology is likely to end in disappointment due to its immaturity.
• Early adopters should be aware of the risks involved and not expect the same level of quality as established products.
• Manufacturers should be held responsible for honoring warranties and repairing defects, rather than blaming customers for product failures.
• The concept of foldable phones is flawed due to the stress on the folding mechanism, making it prone to failure.
• The high cost of new technology is a natural consequence of its development and manufacturing process.
• Customers have a right to expect a certain level of quality and support from manufacturers, especially for expensive products.
• Being an early adopter does not mean accepting bad quality or shirking warranty repairs, but rather dealing with issues inherent to new technology.
• The decision to buy a new product should be based on a careful consideration of the risks and benefits involved, rather than just the excitement of having the latest technology.