Tell HN: GitHub is down again

Article summary

GitHub is experiencing downtime, despite its status page showing all systems operational. The issue was reported by users, who are unable to access the service. The status page was eventually updated to reflect the issue, but not before a significant delay. This has led to discussion about the reliability of GitHub's status page and its update process.

Main themes

• GitHub downtime
• status page reliability
• incident response
• automated vs manual updates
• service complexity
• user frustration
• reputation management

What commenters say

• GitHub's status page is not reliable and does not reflect the actual state of the service.
• The delay in updating the status page suggests that GitHub's incident detection and response process is inadequate.
• Automated status updates are not used by large organizations like GitHub, and manual updates can be slow and inaccurate.
• The complexity of GitHub's service makes it difficult to define a single status indicator, unlike simpler systems like MMOs.
• The lack of timely updates on the status page can cause frustration and harm to users who rely on the service.
• Some argue that GitHub's status page is intentionally manual to avoid false alarms and minimize harm to the company's reputation.
• Others believe that GitHub can and should do better in terms of providing timely and accurate status updates.
• The discussion highlights the trade-offs between automated and manual status updates, and the challenges of providing reliable and accurate information to users.