Apple announces Self Service Repair (apple.com)

Article summary

Apple has announced a Self Service Repair program, which will allow customers to purchase genuine Apple parts and tools to repair their own devices, starting with iPhone 12 and iPhone 13. The program will expand to Mac computers featuring M1 chips and other countries throughout 2022. Customers will be able to access repair manuals and order parts through an online store. The goal is to provide customers with more choice and flexibility when it comes to repairing their devices.

Main themes

• Right-to-repair
• Self Service Repair program
• Apple's motivations
• Pricing and cost savings
• Quality of third-party parts
• Environmental impact

What commenters say

• The introduction of the Self Service Repair program is seen as a positive development for customers who want to repair their own devices, but some are skeptical about the pricing of the parts.
• Some commenters believe that Apple's motivation for introducing the program is to maintain control over the supply chain and profit margins, rather than a genuine desire to support customer repair.
• The program's focus on latest iPhone models only is seen as a limitation, and some are concerned that older devices will not be supported.
• There is a debate about the quality of third-party parts, with some arguing that they can be unreliable or even dangerous, while others see them as a viable alternative to expensive official parts.
• Some commenters are concerned that the program will not provide significant cost savings for customers, as the prices of the parts may be similar to those charged by Apple for official repairs.
• The introduction of the program is seen as a response to growing pressure for right-to-repair legislation and public opinion, rather than a voluntary move by Apple.
• There are differing opinions on the potential impact of the program on the repair industry and the environment, with some seeing it as a positive step towards more sustainable and repairable devices, while others are more skeptical.