Canon's cloud platform has lost users' files and can't restore them (digitalcameraworld.com)

Article summary

Canon's cloud platform, image.canon, experienced a data loss incident due to a software bug, resulting in the loss of some users' files, which cannot be restored. The incident occurred when the company switched to a new version of the image.canon software, causing the loss of images stored for more than 30 days. Canon has apologized for the incident and will contact affected users. The company has also been a victim of a ransomware attack by the Maze group, which has leaked 5% of the stolen data online.

Main themes

• Data Loss
• Cloud Storage
• GDPR Compliance
• Ransomware Attack
• Data Protection
• Immutable Storage
• Version Control Systems
• Data Management Best Practices

What commenters say

• Designing systems to prevent deletion operations can help protect against data loss due to software bugs or human error.
• Storing data and keys separately can help with data management and compliance with regulations like GDPR.
• Encrypting customer data with unique keys and storing them securely can help with data protection and compliance.
• Some argue that immutable storage solutions can be impractical and may not be compatible with regulations like GDPR.
• Others suggest that using point-in-time recovery and periodic snapshots can help mitigate data loss incidents.
• The use of version control systems like Git may not be suitable for storing personal data due to its inability to permanently delete files.
• Rewriting history in Git can be done but may not be effective in a distributed system.
• Some solutions, such as storing customer data immutable and encrypted, may have trade-offs and potential points of failure.