Gandi loses data, customers told to use their own backups (status.gandi.net)

Article summary

Gandi, a web hosting company, experienced a data loss incident at one of their data centers, despite having replication systems in place. The company is advising customers to use their own backups. The incident highlights the importance of having external backups. Details of the incident and the company's response are not fully available.

Main themes

• Data Loss
• Cloud Hosting
• Backup Strategies
• Customer Service
• Data Security
• Cloud Provider Reliability

What commenters say

• The company's response to the incident, offering a promo code, is seen as inadequate and tone-deaf by some customers.
• Having backups with the same provider may not be sufficient, as they can be affected by the same incident.
• Some argue that external backups can be unreasonably expensive due to egress costs, while others believe it is a necessary cost for data security.
• The incident highlights the importance of testing backups and ensuring that customer services are still available.
• Some commenters question the company's statement that such incidents are extremely rare in the web hosting industry, seeing it as an attempt to downplay their own failure.
• Others argue that the company's mistake should serve as a reminder to always have multiple backups, following the 3-2-1 backup protocol.
• There is disagreement on whether the company's mistake is a result of poor management or an unfortunate accident that could happen to anyone.
• The incident has sparked a discussion on the need for transparency and accountability in cloud hosting services.