Is this Paypal experience customary? (gist.github.com)

Article summary

The author describes a frustrating experience with PayPal, where they received an unexpected payment, tried to investigate and resolve the issue, but were met with unhelpful and sometimes accusatory responses from PayPal's customer support. The author eventually had their account blocked and was asked to provide receipts for a product they never sold. The author is wondering if this kind of treatment is customary for PayPal. The experience has led the author to close their PayPal account.

Main themes

• PayPal customer support
• Payment disputes
• Account security
• Ebay integration
• Payment processor alternatives

What commenters say

• PayPal's customer support is often unhelpful and accusatory, leading to frustrating experiences for users.
• The company's policies and procedures can be unclear and unfair, particularly when it comes to payment disputes and account holds.
• Some users have had positive experiences with PayPal, but many others have had similar negative experiences, suggesting a systemic problem.
• Alternative payment processors, such as Stripe, may offer better services and more competent support.
• PayPal's buyer protection policies can be valuable for customers, but may not be sufficient to outweigh the company's other flaws.
• The company's practices may be driven by regulatory requirements and a desire to minimize risk, but this can come at the expense of user experience.
• Users should be cautious when using PayPal and consider taking steps to protect themselves, such as using virtual credit cards or keeping a separate account for PayPal transactions.